Refund & Cancellation Policy

Effective date: 16-08-2018

At Lagran, we strive to provide high-quality IT, software development, and digital services. Please read our Refund & Cancellation Policy carefully:

1. Service Engagements & Projects

   • Once a project has been initiated and work has commenced (design, development, or marketing activities), payments made are non-refundable.

   • Any advance payments or milestone payments are used to allocate resources and cannot be reversed.

2. Cancellations

   • Clients may request to cancel a service before project initiation. In such cases, Lagran may refund the advance payment after deducting administrative/processing charges.

   • If cancellation is requested after project initiation, no refund will be issued.

3. Subscriptions & Retainers

   • For monthly/annual subscriptions (e.g., maintenance, digital marketing, hosting, or SaaS tools), cancellations must be requested in writing at least 7 days before the next billing cycle.

   • Once the billing cycle starts, payments are non-refundable.

4. Refund Eligibility

   • Refunds will only be considered in cases of duplicate payment or billing errors caused by Lagran.

   • No refunds will be provided for dissatisfaction based on subjective preferences after agreed-upon deliverables are provided.

5. Process

   • To request a refund, please contact us at [insert support email] with proof of payment and reason for refund.

   • Approved refunds will be processed within 7–14 working days via the original payment method.