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Project Manager
Quick Details:
Job Title: Project Manager
Experience: 7+ Yrs
Job Location: Remote
Skills: MS DynamiCE, Jira, Agile, As-Is/ To-Be process mapping, CRM
Contract for 3 to 6 months
Project Manager (7+yrs)
Technical Skills:
Proven experience in Agile methodology and project delivery
Strong knowledge in MS Dynamix CE and JIRA
Must have solid expertise in Project/Program Management
Experience in implementation of Contact Center
Must have eCommerce Experience – Software industry experience is required.
Interact with different stake holders from business side and the IT side for the implementation.
Must be highly skilled in Microsoft Dynamics in implementations.
This Role includes Project Delivery on Lift and Shift (SW Migration) from EUROPE to Asia Pacific
Excellent business analysis skills coupled with excellent techniques and ideally with some methodology.
Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)
Understanding of Customer Journey & Processes
As-Is/ To-Be process mapping
Ability to streamline processes
Strong Documentation Management Experience
Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved
At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE –
Ability to discover and implement new requirements into future design
Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done
Ability to support CRM IT PM to plan development and roll out of new CRM features
Ability to support Product Owner in the agile build and management of the CRM backlog
Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design
Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog
